Terms and Conditions

We aim to provide you with a first class service. In order for us to achieve, maintain and improve our standards, please read the following conditions carefully. They are provided for our mutual benefit.

1.All prices are for one hire only which constitutes a period of 48 hours or Friday-Monday.

2.The Hirer or Hirer’s agent is responsible for any loss or damage to goods including any packaging supplied,from the time the goods are delivered to, or collected by, the Hirer or Hirer’s agent until collected by, or returned to, R&R Catering Hire Ltd.

3.Any such loss or damage will be charged at current cost.Customers’ goods cannot be accepted as replacement.

4.It is the Hirer’s responsibility to ensure that the equipment is fully covered by his/her own insurance (“New for Old”) with regard to loss, theft,damage and public liability risks etc.

5.The Hirer undertakes to ensure that no-one uses the equipment who is not instructed in its safe and proper operation and to ensure that every user is in possession of instructional material (if any) supplied by R&R Catering Hire Ltd and will not allow equipment to be misused.

6.Deliveries to third parties or unoccupied premises are made entirely at Hirer’s risk.

7.Delivery & Collection.
A charge will be made for this service according to distance traveled from our depot to site,however:- Additional charges may be made for:
a)Siting of larger orders, and/or heavy/large items such as ovens/furniture, where additional delivery staff and/or time is required on site due to difficult or restricted site access. Please advise us in advance of site situations and details so that we may deliver and position equipment correctly.
b)Orders or part orders not ready for collection at the agreed time may incur extra hire and collection charges.
c)Unless prior arrangements have been made our charges allow for unloading and loading from alongside our vehicle. They also assume that the goods will be packed and ready for collection from alongside the vehicle

8.It is a condition of supply that in the absence of definite proof to the contrary, our count at our premises is final as to both quantity and condition of the goods.

9.The Hirer is responsible for checking goods upon delivery and shall notify R&R Catering Hire Ltd immediately of any discrepancies. Complaints made after return of goods will not be considered.

10.Linen requires careful handling. It is susceptible to burns from cigarettes and if packed away wet it can become completely ruined by mildew. Burnt,mildewed, torn or heavily stained cloths will be charged for at full replacement cost.

11.All goods and packaging supplied remain the property of R&R Catering Hire Ltd.

12.All prices quoted are exclusive of VAT.

13.Shortages.
Shortages will be invoiced separately. Any losses/damaged items will be charged for at full replacement cost after your order has been checked in at our premises. Substitute items will not be accepted. Lost items subsequently found will be credited accordingly, however further hire,and if required, collection charges may apply.

14.Prices may change without prior notification.

15.Payment is due in full upon confirmation of order, unless a trade account has been previously by R&R Catering Hire Ltd.We accept all major credit cards/debit cards.

16.PURCHASES.
Title of goods shall only pass to the buyer when payment for such goods is received in full,within the agreed trading terms, by R&R Catering Hire Ltd